Pull the operational picture together.
Agents correlate alerts, tickets, runbooks, owners, changes, and similar incidents.
- Owner resolution
- Freshness checks
- Incident similarity
Operational intelligence
Triage incidents from tickets, runbooks, changes, and ownership data.
Connect tickets, runbooks, monitoring, deployments, ownership, assets, and communications so IT and engineering agents can triage safely.
ITSM
Observability
CMDB
Code
Runbooks
Chat
01 / Workflow
See the run, the handoffs, and the human gates.
Three visible stages replace a chain of hidden prompts and disconnected system actions.
Recommend safe next steps.
S/Runtime surfaces relevant procedures and highlights approval, safety, and access constraints.
- Runbook citation
- Policy checks
- Risk flags
Close the loop into operational memory.
The system drafts summaries, updates knowledge, and preserves evidence for review.
- Postmortem draft
- Knowledge update
- Evidence package
02 / ROI model
Set a measurable target before the pilot.
Illustrative 30-day planning ranges, updated September 6, 2026. Validate each target against your own baseline.
20-40%
Lower mean time to resolve
Compare incident open-to-recovery time.
25-45%
Less triage effort
Track engineer minutes before assignment.
15-30%
Fewer repeat incidents
Measure recurrence by service and cause.
Planning targets are illustrative, not guaranteed outcomes or published customer results.
Telecommunications
Planning example, not a customer testimonial or endorsement.
Before an engineer joins the bridge, the agent connects the alert, recent change, runbook, owner, and similar incidents with every source cited.
How it helpedQuicker triage, cleaner handoffs, and stronger incident memory after resolution.
04 / Controls
Keep consequential action inside the review boundary.
Permissions, sensitive-data rules, tool scope, and approvals are checked before action.
- Change window and approval checks
- Incident response evidence
- Access review and privileged action logging
- NERC CIP-aware controls for critical infrastructure
- CJIS/CUI-aware scopes for regulated public-sector environments
Architecture session
Bring one consequential workflow. Leave with a governed agent blueprint.
We will map the context, systems, decisions, controls, actions, and success measures together.